What if my phone is lost or stolen?
Should you lose your phone, you should contact your bank Customer Support immediately to notify them of the loss. You are anyways safe as in any case, no one can access your bank accounts without knowing your MPIN. Since the MPIN is not stored on the phone, your money is safe.

What if I get a new phone or phone number?
If you get a new phone and use the same number as before, and using the Obopay application you will be required to re-download Obopay onto your new phone. If you receive a new mobile number, you need to call your bank’s customer support center to notify them. They in-turn will update the new number in the Obopay system.

What is the security measure handled by Obopay in case I change my mobile number?
In case your old mobile number is reissued to somebody, Obopay prevents the new customer in viewing the older customer transactions that were done by a different customer using the same mobile number.

What is a primary account?
A primary account is one among all the accounts (banks) you have enabled Obopay for, which receives all the money sent to you by other Obopay registered customers.

What happens if I lose my cell phone signal while using Obopay?
If your request was sent to the server before you lost your signal, the request will continue to be processed. If the request was not received by the server, the request will be cancelled. You can confirm the status by accessing account history.

Can my account get suspended or locked?
Yes,should we detect suspicious activity on your account, we do suspend it. An account can also get suspended if you fail to enter the correct MPIN three times. Your other accounts will continue to remain active. In extreme cases where we detect fraudulent activity, we do lock the customer out from all accounts.

What do I do if my account gets suspended or locked?
Your account gets suspended only for 24 hours. After that you are free to use it as before. However, if you happen to get locked out, you will need to call bank’s customer support center to unlock your bank status.

What should I do when I forget the MPIN for a bank?
You should immediately contact your banks customer support for options.  They will assist and guide you accordingly as per their process. 

I received a message about a 'duplicate transaction.' What does this mean?
You got this message because we received more than one request from you to do the same transaction in a short amount of time. We block the second request as a security measure. These security measures are taken to protect your account against fraudulent activities and in your interests.

If you're not sure if your transaction went through, , you should check your History.

What will happen if the ‘Get’ money request is failed?
If the ‘Get money’ request failed for any reason there is a notification sent to you stating that the transaction has failed. However if the payer has not taken any action then there will be no communication to you.